Question 1

What is the difference between a utility company and a retail electric provider?

Accepted Answer

A utility company oversees the transmission and distribution of your electricity. They measure the energy consumption within your residential or commercial property. Additionally, the utility company owns the infrastructure, including the towers, wires, poles, lines, and more. On the other hand, a retail electric provider (REP), also known as an energy provider, purchases electricity wholesale from energy producers and then sells it to its customers.

Question 2

How do I set up electricity in a new house?

Accepted Answer

Establishing electricity in a new house differs depending on whether you are in a deregulated energy market. You must sign up for electricity services with a retail electric provider in such markets. As there are numerous electricity providers in Texas, our role is to assist you in discovering the most favorable electricity rates for your area. With your zip code, we can help you compare the available electricity rates for Centerpoint Energy.

Question 3

How do I switch providers?

Accepted Answer

To switch electric providers, the process is straightforward. First, you need to find an electric company and a plan that interests you. Next, you will contact the chosen electricity company and enroll as a switch, indicating your desire to have the electric services at your current location transferred to the new provider. It’s important to note that you do not have to contact your current electricity provider when switching. You should keep in mind that if you plan to switch within 14 days before your contract’s end date, you may incur a cancellation fee. The specific early termination fees vary among electricity companies and plans. You should check with your current electricity provider to ensure you are not surprised by fees.

Question 4

Who do I contact if there’s a power outage?

Accepted Answer

Please contact your Transmission and Distribution Service Provider (TDSP) who looks after your local poles and wires. Below is the contact information for utility companies in deregulated areas in Texas: Oncor Electric Delivery (DFW, North and West Texas) 888-313-4747 Texas-New Mexico Power Company (Lewisville and North Texas) 888-866-7456 CenterPoint Energy (Houston and surrounding areas) 713-207-2222 or 800-332-7143 AEP Texas (Abilene and West Texas; Corpus Christi, Rio Grande Valley and South Texas) 866-223-8508 Lubbock Power & Light (Lubbock) 806-775-2509

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